Price Match Guarantee

At Hydralis, we’re committed to offering you the best value on hot water systems in Australia. If you find the same product at a lower price from an eligible competitor, we’ll match it—no questions asked.

✅ What We’ll Match

We’ll match the advertised price of an identical product offered by:

  • Authorised Australian retailers (online or in-store)
  • Publicly listed prices on official websites
  • In-stock items available for immediate purchase

The product must be:

  • Same brand and model number
  • New, unopened, and not refurbished
  • Inclusive of GST and shipping
  • Covered by the same warranty and specifications

❌ What’s Not Eligible

Our Price Match Guarantee does not apply to:

  • Auction sites (e.g. eBay), third-party sellers (Amazon Marketplace), or classifieds
  • Wholesale, trade-only, or membership-based pricing
  • Special promotions (clearance, limited-time offers, bundle deals)
  • Pricing errors or misprints
  • Products not available in Australia or shipped internationally
  • Competitor pricing that includes installation or extra services


💬 How to Request a Price Match

  1. Contact our support team at support@hydralis.com.au or call us on +61 403 669 033
  2. Provide the following: A link or screenshot of the competitor’s offer & Confirmation that it meets all eligibility criteria
  3. We’ll verify and confirm the match within 1 business day.



📦 Already Purchased?

If you’ve already bought from us and find a better price within 7 days of your purchase, contact us and we’ll refund the difference—so you can shop with confidence.